FAQ

What materials do you use?+

All Dolluxe pieces are made from medical-grade platinum silicone. Hypoallergenic, body-safe, and built to last.

How discreet is the packaging?+

Every order ships in plain, unbranded packaging. No logos, no product descriptions on the outside — only your address.

Which payment methods do you accept?+

Crypto (USDT TRC-20, USDT & USDC on Solana), credit/debit card, and bank transfer (SEPA / SWIFT).

Do you ship worldwide?+

Yes. We ship to almost every country. Delivery times and customs handling vary by region — see our Delivery page for details.

How do I care for my product?+

Wash with warm water and mild antibacterial soap after every use. Pat dry with a soft cloth and store in a cool, dry place away from direct sunlight.

Is my order confidential?+

Absolutely. Billing descriptors are neutral, and we never share customer data with third parties.

Can I return a product?+

For hygiene reasons, opened intimate products cannot be returned. Unopened items can be returned within 14 days of delivery.